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Returns and Pre Order Policy
We will only accept refund for change of mind if we are contacted at firstname.lastname@example.org first to discuss the process for return within 10 days of receipt of your purchase. Postage fees for returns for change of mind will not be refunded. If your original purchase qualified for free shipping then the postage cost of sending your original order will be deducted from your refund.
If an item is damaged in transit, we will arrange for a replacement or full refund - please email email@example.com if you have any problems with your received item.
We will arrange a refund, return or replacement on any goods that arrive in a faulty or damaged condition - in accordance with Australian consumer law legislation. We will reimburse you for any return postage costs involved.
All prices are quoted are GST inclusive in AUD.
A pre order is an order placed for an item that is not in stock yet. We often open pre-orders for popular item that sell out quickly. This also guarantees an immediate dispatch when the product arrives in stock. We endeavour to give the firmest estimated delivery time with all our pre orders however sometimes due to supply delays outside our control this is not always possible.
Please note that order that include other products will not be shipped until the pre-order item is available, as they will be sent as one delivery.